FAQ
What types of plants do you offer?
Our "bloomly" store offers a diverse selection of houseplants, suitable for various environments and levels of plant care experience. Our plants are chosen for their ability to thrive in indoor spaces and for their aesthetic impact.
How can I take care of the plants I buy?
Every plant has specific needs for light, water, and humidity. We provide detailed information on how to care for each plant, including watering and light exposure tips, to ensure your plant care experience is simple and rewarding.
Do you offer plant care accessories?
Yes, we offer a range of plant care accessories, including decorative pots and grow kits. These products are designed to enhance your plant care experience and make your home environment more welcoming.
What is the return policy for purchased products?
To ensure customer satisfaction, we have a return policy that allows you to return products within a certain period. Please contact our customer service for more details on the return procedure.
How can I contact customer service?
You can contact our customer service through the contact form on our website. We are available to answer any questions or provide assistance regarding your purchases.
Are plants safe for pets?
Some plants can be toxic to pets. We recommend checking the specifications of each plant and consulting reputable sources to ensure the safety of your pets. We are available to provide additional information on this topic.
Do you offer advice on which plants to choose for my space?
Yes, our team is available to provide advice on which plants are best suited to your specific environment, taking into account factors such as available light, temperature and your aesthetic preferences.
What shipping options are available?
We offer several shipping options to meet the needs of our customers. Options include standard shipping, express shipping, and international shipping. Delivery times vary based on the shipping method you select at checkout.
How is my order packaged?
Our products are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly and sustainable packaging materials, minimizing environmental impact. Each order is adequately protected to prevent damage during transportation.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. This will allow you to monitor the progress of your shipment until it is delivered.
What are the shipping costs?
Shipping costs vary based on destination, order weight and shipping method chosen. During the checkout process, you will be provided with a clear summary of applicable shipping costs.
What is the return policy for orders damaged during shipping?
If you receive a damaged product, please contact us within 7 days of receiving your order. We will assist you in returning and refunding or replacing the damaged product.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. If your order has not yet been processed, we will be able to update the address. However, once your order has been shipped, changes cannot be made.